Shipping & Returns Policy
Most CollegeWares products are printed to order, meaning they're made specifically for you after your order is placed. Please review the processing and delivery estimates listed on each product page before ordering.
📦 Shipping & Processing
Processing and delivery estimates are listed on each product page. Timelines may vary depending on the product.
- Flags, tapestries, posters, and apparel: These products are printed to order and require production time before shipping.
- Pre-orders: Unless otherwise stated on the product page, pre-order products may take approximately 8–10 weeks after the pre-order closes to ship.
- Tracking: Tracking information is provided once your order ships.
Track your order: Parcelous
✏️ Order Changes & Cancellations
Because our products are printed specifically for each order, orders cannot be changed or cancelled once they have entered production.
If you need to change or cancel an order, contact us as soon as possible. We'll do our best to help if production has not yet started, but changes and cancellations are not guaranteed.
🔄 Returns, Exchanges & Order Issues
Because our products are printed to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or other buyer preferences.
We will make it right if your order arrives:
- Damaged
- Defective
- With a significant manufacturing or printing error
- As the wrong item or size due to an error by CollegeWares
How to Report an Issue
- Submit a request through our Returns Center within 7 days of delivery.
- Include clear photos showing the item and the issue.
- Keep the item and its packaging until your request has been reviewed.
Once your request is approved, we'll provide an appropriate replacement at no additional cost. If a replacement isn't available or practical, we may issue a refund instead.
📦 Lost, Delayed & Missing Packages
Carrier delays can occasionally happen after an order leaves our facility.
If tracking has stopped updating for an extended period or your package appears to be lost in transit, contact us and we'll help investigate the shipment and determine the appropriate next step.
If tracking shows your package as delivered but you can't locate it, first check around the delivery location, with household members or neighbors, and with the shipping carrier. If you still can't locate the package, contact us for assistance.
CollegeWares cannot guarantee replacement or reimbursement for packages that are stolen after confirmed delivery or delivered incorrectly because an inaccurate or undeliverable shipping address was provided at checkout.
📍 Shipping Addresses
Orders are shipped to the address provided at checkout.
Please carefully review your shipping address before submitting your order. If you notice an error, contact us immediately.
We may be able to update the address if your order has not entered production or shipment, but address changes are not guaranteed.
CollegeWares is not responsible for replacement or refund costs resulting from an incorrect, incomplete, or undeliverable address provided by the customer.
Returned-to-Sender Packages
Packages may be returned to sender because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to collect the package.
If your order is returned to sender, contact us. Additional shipping charges may apply if the order needs to be shipped again.
🌎 International Orders
International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.
Unless specifically stated otherwise at checkout, these charges are the customer's responsibility.
Customs processing may also delay delivery. CollegeWares does not control customs processing times or fees charged by local authorities.
🎨 Printed-to-Order Products
Because each product is individually printed, minor variations may occur between items or compared with digital product images.
Small differences in color, print placement, dimensions, or other normal production characteristics are not considered defects.
This does not apply to significant printing errors, manufacturing defects, damage, or incorrect products.
🧼 Product Care
Please follow the care instructions provided with your product.
Damage caused by improper washing, drying, ironing, steaming, storage, or other care that conflicts with the product's care instructions is not considered a manufacturing defect.